Is 24/7 NOC coverage included in every deployment?

It is available as a managed service. Exact hours, intake channels, service clocks, staffing and escalation are defined by the ordered service scope.

Does closing a ticket clear the underlying alarm?

No. The monitoring condition, incident, work and closure records remain distinct and correlated. Closure requires return to normal or an authorized administrative resolution.

Can customer personnel perform field work under the DCOS model?

Yes. Customer or landlord staff may execute work under a shared-responsibility model with defined qualification, authority, procedure, communication, evidence and acceptance.

Does CALS make autonomous equipment decisions?

CALS classifies, correlates and routes work. Any equipment-changing action remains subject to a published command, local validation, authority, interlocks, expiration, feedback and audit.

DCOS OperationsDCOS-OPS

DCOS Operations

Infrastructure state into accountable outcomes

The people, workflows and service organization that turn infrastructure state into accountable outcomes — central NOC, SOC, service desk, CALS event-to-work orchestration, ITSM/CMMS/DCIM and field execution.

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Teams: NOC · SOC · Service desk
Orchestration: CALS event lifecycle
Systems: ITSM · CMMS · DCIM
Closure: Verified & evidenced

DCOS Operations provides the central NOC, security operations, service desk, incident command, network and facility coordination, field-service integration, maintenance governance, vendor and carrier management, reporting and continuous improvement required to operate critical infrastructure as a service rather than as a collection of systems.

Outcomes

What this component is designed to make true when it is in place.

One front door

Portal, email, phone, collaboration, status, API and monitoring enter one controlled intake model with resolved identity and entitlement.

Verified closure

Every event is driven to verified, evidenced closure — not just acknowledged and forgotten.

Field loop closed

Field services physically resolve what remote operations cannot, under the same lifecycle.

Event lifecycle

Detect

signal in

Validate

quality + identity

Correlate

dependencies

Coordinate

authority

Restore

act / dispatch

Prove

linked evidence

Every event traverses the same governed lifecycle across every domain.

Work and asset systems

CALS turns heterogeneous events into governed operational work across distinct, correlated record types.

CALS event-to-work orchestration

Authenticated ingress
Validation and normalization
Enrichment
Correlation and suppression
Policy and priority
Workflow adapters
Human decision
Verification and closure
Learning

Reliability controls

Durable queues
Idempotency
Circuit breaking
Dead-letter handling
Event-storm protection
Source-silence detection
Independent synthetic end-to-end tests
Decision audit
Safe separation from physical control

Distinct, correlated record types

Monitoring event/alarm — source condition, quality and lifecycle
ITSM incident/request — service restoration, communication, assignment and SLA
CMMS/EAM work order — inspection, maintenance, labor, parts, safety and physical closeout
Change/MOP — risk, authority, implementation, test, rollback and approval
Problem/RCA — cause, recurrence, known error and corrective action
DCIM/asset/dependency — location, rack, power, cooling, port, cable, capacity and ownership
Inventory/spares — stock, compatibility, condition, reservation and chain of custody
Vendor/carrier/OEM case — external entitlement, escalation and resolution
Evidence package — controlled proof for incident, work, change, test, security or assurance

Field-delivery models

Embedded site team
Scheduled coverage
On-call response
Project or surge support
OEM/trade partner execution
Customer staff under DCOS workflow

Operating contract

How this component upholds the shared platform contract.

What this component upholds

Every event carries stable identity through detect → validate → correlate → coordinate → restore → prove.
Operator read and command authority are explicit at every step of the lifecycle.
Restoration order follows the dependency model so the highest-impact issues are addressed first.
Closure produces linked evidence demonstrating the event was resolved and controls held.

Authority tiers

Authority tiers are defined per engagement; exact hours, service clocks, staffing, exclusions and evidence are set by the ordered service scope.
Authority tier	What PrecisionX does	Customer retains	Best for
Customer-Led Support	Monitor, notify and advise	Operational command and field authority	Customer-operated teams
Co-Managed Operations	Coordinate incidents, vendors and workflows	Defined approvals and authority	Shared operating models
Fully Managed Operations	Own the agreed day-to-day operating layer	Documented exclusions and approvals	End-to-end accountability

Authority tiers are defined per engagement; exact hours, service clocks, staffing, exclusions and evidence are set by the ordered service scope.

Scope & boundaries

What this component is — and deliberately is not — responsible for.

DCOS Operations runs the operating model; it enforces, and does not unilaterally define, customer authority matrices.
It integrates ITSM/CMMS/DCIM systems rather than silently replacing authoritative systems of record.
Field services close events physically but do not override safety procedures or vendor interlocks.
CALS classifies, correlates and routes work; any equipment-changing action remains subject to a published command, local validation, authority, interlocks, expiration, feedback and audit.

Technical FAQs

Frequently asked questions

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Bring DCOS Operations into your reference architecture

We map this component to your sites, existing systems and assurance obligations, then agree a delivery path.

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